SHIPPING & RETUNS

1.    Damages

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• Any damaged product must be signed for and noted on the packing slip at the time of pick up. It is the customer’s responsibility to inspect the product.

• Claims of damaged product that are not noted on the packing slip will be denied.

• Returns will not be accepted without a return authorization number (RA).  To obtain an RA see below.

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2.    Getting a Return Authorization Number

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• A Greenview Gate supplied return authorization number (RA) is required for all returns.

• To obtain an RA you must provide the following information

• Greenview Gate’s item code

• Date of Purchase

• Invoice or packing slip number for the purchase

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3.    Restocking fee

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• A restocking fee of 20% will apply to all returns.  This excludes corrections for errors.

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4.    Deadline for Returns

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• No product will be accepted that was purchased more than 3 months from date of return request.